Welcome to Shamin Ekom – your trusted source for high-quality home cleaning products. Please read our shipping policy carefully before placing your order. By placing an order on our website, you agree to the terms outlined below.

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1. Order Processing

• Processing Time:
  Orders are processed within 1-2 business days of confirmation. During peak periods or holidays, processing times may extend slightly.

• All the orders will be delivered within 3 to 7 business days.

• Order Confirmation:
  You will receive an email confirmation once your order is successfully placed. This email will include order details and a tracking link if applicable.

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2. Shipping Options

We offer two convenient shipping options to suit your needs:

A. Cash on Delivery (COD)

• Payment Method:
  Pay in cash at the time of delivery.

• Service Availability:
  Available for orders within our serviceable areas. Ensure your provided delivery address is correct to avoid delays.

• Additional Charges:
  Any additional delivery charges (if applicable) will be clearly mentioned at the time of checkout.

• Order Verification:
  Our delivery agent may request a valid photo ID for verification upon delivery.

B. In-Store Pickup

• Pickup Location:
  You can choose to collect your order in person from our store. Please visit our pickup location at:

  Shamin Ekom
  Manover Jaimala Apartment, near Smirti Bhawan,
  Durga Mandir Road, Hirapur,
  Dhanbad, Jharkhand, PIN – 826001

• Pickup Process:

  • Once your order is ready for pickup, you will receive an email or SMS notification.
  • Bring a copy of your order confirmation and a valid ID to collect your order.
  • Pickup is available during our regular business hours. (10:00 am to 5:00 pm)

• No Additional Charges:
  In-store pickup is free of shipping charges.

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3. Delivery Areas

• We strive to deliver to as many locations as possible. However, please note that the Cash on Delivery option is currently available only within designated areas.
• If your address is outside our delivery zone, we will notify you via email or phone and discuss alternative options.

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4. Delays and Cancellations

• Unexpected Delays:
  While we work diligently to ensure timely delivery, unforeseen circumstances such as extreme weather conditions or logistical issues may cause delays. We appreciate your understanding in such cases.

• Order Cancellation:
  Orders can be canceled only before they are dispatched for delivery. If you wish to cancel, please contact our customer service immediately.

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5. Customer Support

If you have any questions or require further assistance regarding shipping or any other matter, please feel free to contact us:

• Email: ekomshamin@gmail.com
• Phone: 9234505639
• Working Hours: 10:00 am to 5:00 pm

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Thank you for choosing Shamin Ekom. We are committed to providing you with the best service and ensuring your experience with us is smooth and hassle-free.

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Note: This shipping policy is subject to change. Please review this page periodically for updates.